Refund Policy

1. Scope

This Refund Policy applies to fees paid directly to AetherTech Solutions Sdn. Bhd. for platform development, system integration, managed operations, additional development, and technical consultation services.

Prices shown on our website are indicative only and do not constitute an offer or order. Every engagement is subject to a written quotation, statement of work, order form, or service agreement. If that agreement contains different cancellation or refund terms, the signed agreement will apply.

2. Before Work Begins

If you cancel an engagement in writing before work begins, we will refund amounts paid, less any payment-processing charges, third-party costs, or other non-recoverable expenses already incurred for the engagement.

3. After Work Begins

Once work begins, fees are earned as services are performed and resources are committed. If an engagement is cancelled, we will review:

• Work completed and time already incurred
• Completed or accepted milestones
• Resources reserved for the engagement
• Licences, infrastructure, transaction charges, and other third-party costs

Any unused and unearned balance remaining after these amounts are deducted may be refunded. Completed work, accepted milestones, consumed service periods, and non-recoverable third-party costs are not refundable.

4. Managed Operations

Managed Operations subscriptions may be cancelled according to the notice period in the applicable service agreement. Fees for a billing period that has already begun are not normally refundable because operational capacity and support resources have already been allocated. Any exception will be stated in the applicable service agreement or agreed by us in writing.

5. Service Issues

If a service materially fails to meet the agreed scope, notify us promptly with details of the issue. We will first have a reasonable opportunity to investigate and correct or re-perform the affected service.

If we cannot provide the agreed remedy, we may issue a service credit or refund the amount paid for the affected, undelivered portion of the service. This does not affect any right or remedy that cannot lawfully be excluded under applicable Malaysian law.

6. Refund Requests

Send refund requests to hello@aethertech.work and include:

• Your name and organisation
• The relevant invoice or engagement reference
• The amount requested
• The reason for the request and supporting information

We aim to review complete requests within 10 business days. Approved refunds will normally be sent to the original payment method within 14 business days after approval. Your bank or payment provider may require additional processing time.

7. Contact

For questions about this Refund Policy: